Proposed Conflict Management Theory
We propose five tasks to develop our conflict management theory by integrating social and technological sciences. The interactions of these five tasks are given in steps 1-5 below with three kinds of stakeholders, i.e., Average Citizens, City Operators, and Service Providers.
- Service providers submit requests for city resources to city operators at Operation Center (OC), which runs a Conflict Detection module (Research Task T2) based on a Conflict Specification tool (Research Task T1) under city requirements;
- If a conflict was detected, OC will run a Conflict Resolution module (Research Task T3) to study various tradeoffs to approve or reject the requests creating this conflict;
- Approved requests will be acted upon city resources to update city states;
- Rejected requests will be sent back to providers possibly with suggestions;
- Based on updated city states and resolution decisions, all providers will utilize a local conflict prevention module (Research Task T4) to submit new requests to minimize future conflicts.
Finally, we propose a Social Intervention (Research Task T5) module to empower all stakeholders during the process.